Welcome to Rubyra's Frequently Asked Questions. Here you'll find answers about our Invisible Setting Fine Jewellery, craftsmanship, ordering, shipping, and customer support.
Every Rubyra piece is crafted from high-quality gold and set with carefully selected natural diamonds and precious gemstones, ensuring exceptional beauty, durability, and craftsmanship.
Finding Your Perfect Fit
Every ring product page includes a detailed Ring Size Guide with simple measuring instructions to help you choose the correct size.
If you're still unsure, our customer support team will be happy to help you find the perfect fit before placing your order.
Returns and exchanges are subject to our policy and product eligibility. Please contact our team for complete details and assistance.
| Order Processing | Shipping Time | Express Shipping |
|---|---|---|
| Prepared within 1–2 business days. | Delivery generally takes 4–5 business days depending on your location. | Available for selected orders at an additional cost. |
Once your order has been shipped, we'll share your tracking details so you can monitor the delivery status.
We accept secure payment methods including bank transfers and other approved payment options. Available methods may vary depending on your location and order type.
Yes. Your privacy is important to us. We use appropriate security measures to protect your personal information in accordance with our Privacy Policy.
You can contact our customer support team via WhatsApp, email, or through the Contact Us page on our website.
Yes. Gift wrapping is available for selected orders upon request.
With proper care, Rubyra jewellery will retain its beauty and brilliance for many years. Regular cleaning and proper storage are recommended.
Yes. Selected Rubyra jewellery is covered against manufacturing defects. Please contact us for warranty eligibility and complete details.
Rubyra jewellery is crafted using premium precious metals suitable for most skin types. If you have specific allergies, please let our team know before ordering.
If your package is lost or damaged during transit, please contact our support team immediately. We'll work with the shipping carrier to resolve the issue.
Orders can only be cancelled or modified before production or shipping begins. Please contact us as soon as possible after placing your order.
Yes. We offer custom jewellery services, allowing you to personalise designs, gemstones, metal colour, and other details to match your preferences. Please contact our team to discuss your requirements.
